Contact Us

The information below will help you find the right contact details for your enquiry.

Emergency	If you are abroad in need of emergency medical help - call ACE Assistance on +44 (0) 20 7173 7798 If you are concerned for your safety or security in the country you’re in, or the country you’re planning to visit - call red24 on +44 (0) 208 351 0046.
Claims	If you need to make a claim - see our useful guidance and print a claim form. If you are at all uncertain how to claim, please give us a call on 0800 234 6765 or if calling from outside the UK +44 1293 726083
Customer Service	By E-mail   ACE.TravelUK@ace-ina.com   By Phone   (from 09:00 to 17.00 on weekdays) Freephone 0800 028 2396 or if calling from outside the UK +44 1293 726404   By Writing   Customer Service ACE Travel Insurance PO BOX 1018 Ashdown House 125 High Street Crawley West Sussex RH10 1DQ
Feedback	If you feel we have done something well or that we could do better, we welcome your feedback

If you want to make a formal complaint, we operate a comprehensive Complaints Procedure.

If you are unsure who to call, our Customer Service team will help you direct your enquiry.