If you are abroad and in need of emergency help
- call ACE Assistance on +44 (0) 20 7173 7798
ACE Assistance can help you with medical advice and payment of medical bills abroad, and will arrange for you to be brought home if this is medically necessary.
If you are concerned for your safety or security in the country you’re in, or the country you’re planning to visit, call red24 on +44 (0) 208 351 0046.
red24 will be happy to provide you with expert advice and guidance. If you buy red24alert, they will despatch a security specialist to you for physical assistance, wherever possible.
If you simply wish to make a claim under your policy, you can see our guidance on claiming and complete the relevant claim form.